IS THE SITE TRUSTWORTHY?
Our website is equipped with SSL security, a legal requirement for all online stores. It encrypts all transactions on the site, ensuring the confidentiality of all information. We do not have access to your payment information, such as credit card numbers, making your purchase 100% secure. If you have any questions, feel free to contact us via WhatsApp: +55 47 99751-0595.
WHY DOES IT TAKE 15 TO 20 DAYS FOR PRODUCTS TO ARRIVE?
We work with products priced well below the market, and to achieve this, we collaborate with international suppliers (USA, Europe, and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship directly to your residence.
DO ALL PURCHASES COME WITH A TRACKING CODE?
Yes, all purchases come with a tracking code. We only work with reliable suppliers who provide a tracking code for your safety and comfort.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to your email within 3 business days. This is because our suppliers (manufacturers of the products) request this timeframe. If, even after this period, you have not received the tracking code, send us a message via WhatsApp: +55 47 99751-0595, INCLUDING your order number (something like #4321), and we will provide an update within 24 hours.
MY TRACKING CODE ISN'T SHOWING INFORMATION
Indeed, there may be no updates on the route between the country of origin and the destination because there is no movement of the package. It will notify you upon arrival in Brazil and subsequently update you with each movement, similar to what we are accustomed to with domestic orders. Rest assured, your package is on its way.
ARE THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, only the full value of the product itself, as our products are not subject to customs duties. However, if any form of taxation occurs, we take responsibility and cover any incurred fees. Simply send us a message via WhatsApp: +55 47 99751-0595, informing us of the situation, and we will respond within 24 hours.
